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Frequently Asked Questions aka WTF
IGXO, say what?
IGXO COSMETICS is everything LIPS! Think lipstick, lip liners & lip kits. We believe in only using the highest quality products with formulas produced and manufactured in the USA. All from a socially and environmentally friendly cosmetic company that just wants to make you smile :-)
Did someone say FREE SHIPPING?
All orders over $50 shipped within the USA receive FREE SHIPPING. Happy Birthday 2 U!
"Kiss it Forward", yes please!
We believe in paying it forward and with each purchase, we will "Kiss it Forward" by donating 10% of all our sales to charities worldwide. #kissforwardxo
When will my order ship?
Our products usually ship within 3-5 BUSINESS days (M-F & does not include weekends or holidays). Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Why did the girl put lipstick on her forehead?
She was trying to make up her mind.
My order shipped, when will it get to my house?
All of our IGXO packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days. Orders outside the USA can take 15-23 business days.
My package was marked as delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime.
It looks like you charged me twice for my order. WTF!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t worry! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Although the FDA hasn’t established a regulation for what it means to be “vegan,” we define it as a product that does not contain any animal products or by-products, and has not been tested on animals. You will be happy to know that all our products are also PETA certified as vegan. TADA!
Are your products cruelty free?
We never tests on animals—and never will. We are officially certified by PETA’s Beauty Without Bunnies Program. Think 100% cruelty free and think us.